Success Stories
Read our great success stories and reference cases, on showing how we have created value for our customers. Search them easily by industry or service area.
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ITSM
An omnichannel strategy along with digital presence persistently plays a critical role in the retail industry. Operating in a dynamic environment, while dealing with seasonal retail market behavior, the company identified the opportunity to leverage technologies as a key differentiator to stay relevant and competitive as a market leader.
Our client’s preexisting CRM had a lot of limitations that inhibited their ability to perform efficient operations such as an inability to handle student requests.
Our client’s legacy in-house CRM solution contact center only supported voice-only contact and did not fit their global support model.