Customer Experience (CX)

CRM

Improve Customer Retention with CRM

In the fast-paced world of today, we take many things for granted. Delivery services now commonplace and we have come…

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CRM

CRM and AI, reshaping the consumer relationship

Artificial Intelligence in Recent Years The world of Artificial Intelligence (AI) has become a very popular topic in the recent…

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CRM

Things to consider before you renew your CRM

  For most of us, it’s usually an automatic process when it comes to renewing things. Maybe there’s no need…

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Big Data Management

AI for one, AI for all

  With the rising prevalence of big data and analytics, AI has quickly become a buzzword for industry practitioners as many…

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Cloud Computing

The Future, Today

More and more companies are embarking on an AI journey to provide them with a competitive edge against their competitors.…

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CRM

Game Changer CRM for Casino

In the gaming industry, land-based casinos have solely catered to the needs of gamblers all over the world for decades.…

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Customer Experience (CX)

CRM Success for Travel Agencies

Travel Business: A Reshaping Industry In late 20th century, about 30 to 20 years ago, we need to visit a…

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SugarCRM

Successful CRM Implementation for Kumpulan Wang Persaraan (KWAP), Malaysia

KWAP (Kumpulan Wang Persaraan) is  Malaysia’s largest public services pension fund. Incorporated in 2007, KWAP manages investment portfolios, employer contributions…

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Customer Experience (CX)

iZeno 360 Hub simplify Call Support Services and improves your Customer Engagement

Want to improve Customer Experience (Cx) through intelligent self-service and quicker Handling Times across multiple channels? Need to Improve customer…

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ITSM

How Jira Service Desk approaches ITSM

Atlassian: Despite ITIL’s status as the gospel of IT, traditional ITSM (IT Service Management) tools supporting traditional ITIL leave many…

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