Purpose

• • Evaluate what is organization’s ITIL practices maturity
  • Understand organization goal and priorities
  • Business-IT alignment challenge

Results

• • Maturity assessment report
  • Practice-level insights (strengths, gaps, risks)
  • Recommendations with quick wins

Phase

• • Early engagement in understanding the current landscape, showcase our tool value, and help influence RFI/RFps

Format

• • Standardized questionnaire to quickly assess the ITIL maturity in the organization. 
  • Iterative workshop with IT, Operations (App and Business Support)  teams

Audience

• • Head of Service Management
  • Practice Managers
  • Tool Admins

Facilitator

• • ITSM Consultant with Practices and Tools experience (iZeno)

Effort

• • 1 week

Cost

• • USD 5000

Next Step

• • Deal Reg for Funding Approval from the principal
  • Assessment Approval

Purpose

• • Tools used (JSM or Freshservice)
  • Understand the scope of implementation (What ITIL practices are configured)
  • Understand the focus area (e.g. ITSM, ITAM, ESM)

Results

• • Maturity assessment report (current state, pain points or gaps)
  • Recommendations with quick wins (e.g enhance ITSM, implement ESM, KB, CMDB, etc.)

Phase

• • Engage organization for adapt or adopt

Format

• • Standardized questionnaire to quickly assess the Tool adoption in the organization. 
  • Iterative workshop with IT, Operations (App and Business Support)  teams

Audience

• • Head of Service Management
  • Practice Managers
  • Tool Admins

Facilitator

• • ITSM Consultant with Practices and Tools experience (iZeno)

Effort

• • 1 week

Cost

• • USD 3000

Next Step

• • Deal Reg for Funding Approval from the principal
  • Assessment Approval