Technical Support Engineer, Malaysia

Job Responsibilities

• Relevant experience as a systems administrator in a systems operations role
• Support internal IT matters (Service requests, onboarding/offboarding)
• Troubleshooting of internal IT equipment such as Wi-Fi, Staff laptops, etc.
• Provide L1 Managed Services/Support to customers
• Respond and address support tickets, ensuring SLAs are met and perform required escalations
• Documenting technical knowledge in Confluence
• Assist with monthly system reports

Job Requirements

• Minimum Bachelor’s Degree or Diploma in a relevant course
• Hands-on experience with Linux environment, and experience in troubleshooting and configuring servers will be advantageous
• Good analytical and problem-solving skills
• Experience with Amazon Web Services or Google Cloud Platform is preferred

Interested candidates should submit detailed CV with current salary, expected salary and notice period.

We regret that only shortlisted candidates will be notified.