Our Approach to AIOps

Elastic AIOps (6)

What is AIOps?

Artificial Intelligence for IT Operations

  • Collect, centralize, and analyze operation data from infrastructure, applications and different business processes
  • Automatically detect and predict signals from this set of data
  • Discover the root cause of these signals
  • Automatically remediate issues, identify a runbook or alert the person in charge

Our approach to AIOps combines Elastic Observability, Jira Service Management (JSM) and Red Hat Ansible Automation Platform to integrate big data and machine learning to automate IT operations processes, including event correlation, anomaly detection, and causality determination.

By leveraging the power of the Ansible Automation Platform we can deliver automation services at scale, which reduces the overall time to recover from any incident.

Key Drivers of AIOps:

Environment Complexity

Traditional IT management, i.e offline and manual human efforts, doesn’t work in a dynamic environment; there are too many things for humans to log and track.

Infrastructure Availability

Always-on infrastructure that can predict issues and take necessary preventive actions to avoid outages.

Data Volume

Monitoring large volumes of data, analysis, and reporting.

Elastic Observability and Jira Service Management (JSM)

Elastic Observability and Jira Service Management are key components of our AIOps solution. AIOps solution leverages Elastic Observability for granular insights and context into application behaviour and Atlassian’s Jira Service Management for engagement and action.


Elastic Observability accelerates resolutions

Elastic Observability collects, centralizes, and analyzes metrics/logs/traces/events data at scale and utilizes domain-specific machine learning and anomaly detection to reduce labor-intensive troubleshooting.

Jira Service Management empowers IT and Ops teams

Atlassian’s Jira Service Management (JSM) provides the engagement and action components of the AIOps solution. Incidents, dependencies and changes feed task automation, risk analysis, agent performance analysis, and knowledge management. The JSM automation engine executes scripts and runbooks.

Ansible Automation Platform orchestrates different domains and use cases

The Red Hat Ansible Automation Platform enables action at scale by orchestrating across multiple domains and use cases to enable the broad delivery of automation services. The Ansible platform also supports self-service/self-healing to reduce incident recovery time.

iZeno becomes an official

Atlassian Specialized Partner in Cloud

iZeno is an Atlassian platinum solution partner.

iZeno, with proven expertise in DevSecOps, Agile Development, and IT Service Management, has joined the Atlassian Solution Partner Program as a Platinum Partner. iZeno has demonstrated the highest standards of certified consulting, implementation and training services for the Atlassian product suite for different industries across the globe.

iZeno is an Elastic partner.

With solutions in Enterprise Search, Observability, and Security, we help enhance customer and employee search experiences, keep mission-critical applications running smoothly, and protect against cyber threats. Delivered wherever data lives, in one cloud, across many clouds, or on-prem, Elastic enables more than 50% of the Fortune 500, and 17,000+ customers including Netflix, Uber, Slack, and Microsoft, to achieve new levels of success at scale and on a single platform.

Experienced Red Hat Advanced Solution Partner.

As Red Hat Advanced Partner, iZeno Certified Red Hat and DevOps experts in Singapore, Malaysia, Thailand, and Indonesia could help your enterprise leverage on Red Hat Open Shift, Red Hat Ansible Automation platform and Red Hat Cloud forms. In addition, we help our enterprise clients to take full advantage of the cloud, package their applications with containers, and embrace modern architectures using agile techniques.