Atlassian’s Incident Management Handbook

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Summary

In a world where always-on services are expected, it’s more critical than ever to have a fast, straightforward incident management process. That’s why we’re sharing our strategy for responding, resolving, and learning from major incidents.

In this Handbook, you’ll get:

  • A proven and battle-tested incident management process we use at Atlassian.
  • Atlassian’s favorite practices and tips, and alternate options to help fit your workflow.
  • Bonus: The exact cheat sheet we provide all our Major Incident Managers.

Our approach to DevOps

Our approach to ITSM

Agile Project Management

iZeno is an Atlassian Platinum Solution Partner in Singapore, Malaysia, Thailand and Indonesia

iZeno, with proven expertise in DevSecOps, Agile Development, and IT Service Management, has joined the Atlassian Solution Partner Program as a Platinum Partner. iZeno has demonstrated the highest standards of certified consulting, implementation and training services for the Atlassian product suite for different industries across Singapore, Malaysia, Thailand and Indonesia.