Contact Center As A Service

Call support services and improve your customer engagement

Unify your call center with the rest of your sales processes

iZeno 360Hub is a seamless solution aimed at modernizing the contact center for businesses across all industries. With the integration of SugarCRM and Amazon Connect, customer support is powered with intelligence and agents are able to deliver timely support.

Key Benefits >

Contact management

Unify your contact center’s interactions and essential information to the across all of your CRM process

Powerful metrics

Better understand your chat activity, customer satisfaction and agent performance at a glance.

Omnichannel capability

Seamlessly communicate across multiple channels from a single conversation dashboard available within the Sugar CRM application.

A Single Version Of The Truth

Sugar is a complete CRM product that collects critical information across sales, service and marketing. Maintaining Customer 360-degree views in Sugar CRM and referencing this single version of the truth across multiple touch points provides for seamless customer experience as they progress through their individual journeys.

From introductory conversations to negotiations, from complaints to complaint resolutions, every moment of customer interaction everything that affects your ability to service the customer and to provide more relevant products or services for them can (and should!) be captured or recorded in an organization’s CRM system.

Manage your Customer Call Experience at any Scale

Amazon Connect is a contact center as a service (CCaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale. The Sugar and Amazon Connect integration automates customer lookups, screen-pops, and record creation.

Moobidesk integration

Adding the Moobidesk component to the iZeno 360 Hub solution provides a true omni-channel experience where agents can seamlessly communicate across multiple channels from a single conversation view available within the Sugar CRM application.

Moobidesk integration benefits

API: Easy integration of Moobidesk into your current products, systems or applications using our powerful yet simple APIs.

Available on Mobile: Moobidesk is available on the App store and Google Play store, so you can communicate with your customers wherever you go.

Broadcast Messaging: Instantly send bulk messages to your customers about your latest promotions, events, reminders, notifications and more.

Artificial Intelligence: Option to turn on the customer support chatbot to serve up answers automatically, and easily handle all the simple, repetitive questions so your team can focus on complex cases that require more time to solve.

Partner

iZeno is the only Elite Partner of SugarCRM in Singapore, with over  10 years of success implementation and delivery. We work with companies & organisations to build a 360 overview of their customers (internal and external) and optimize their sales, marketing and support processes using SugarCRM and also integrates with many other solutions such as Hootsuite, Moobidesk, Zendesk, Xero and legacy core systems to drive business outcomes.