Business Analyst (ITSM Delivery), Malaysia

Job Description

• Collaboratively work with customers, project team members and partners in the definition of business requirements
• Lead CRM functional discussions and leverage your knowledge of CRM best practices
• Work with the project team to translate requirements into project deliverables
• Conduct Train-the-Trainer Training
• Work with customers to prioritize project requirements
• Work with customers and the project team to resolve issues
• Work with team on Quality Assurance activities
• Work with Sales on pre-sales activities

Job Requirement

• Bachelor Degree in Business Studies/Business Analysis or equivalent
• Minimum 5 years of experience in Business Analysis in a software professional services organization
• Ability to cut through the ambiguity and identify the core issues
• Strong understanding of enterprise software and enterprise software implementation/projects
• Strong experience with business process definition and design
• Experience with Agile methodology and implementing cloud/SaaS software solutions
• Experience estimating work effort, manging projects, creating detailed project documents and end user training
• History of successful project completion for projects where you have worked on the requirements
• Familiar with project management and/or other tracking tools
• Attention to detail and ability to meet deadlines
• Excellent communicator (written and verbal) with the ability to facilitating and lead requirements sessions with business users, IT and senior management
• Goal-driven, self-starter, able to thrive in a fast-paced environment
• Project management cert. (e.g. PMP) desired but not essential
• Experience preferred in CRM, SugarCRM, Zendesk, Jira Service Desk, Hootsuite

Interested candidates should submit detailed CV with current salary, expected salary and notice period.

We regret that only shortlisted candidates will be notified.