Introducing Atlassian Service Collection: AI-First Service Management for Every Team.

Atlassian has officially launched the Service Collection at Team ’25 Europe—an AI-powered suite designed to revolutionize service management across IT, Ops, HR, and Customer Support. In a world where speed and seamless service are paramount, this collection brings together apps and AI agents to deliver fast, connected, always-on support.

What is Atlassian Service Collection?

The Service Collection unites three core products into a single, intelligent platform:

  • Jira Service Management: The foundation for internal support and IT operations, connecting Dev, IT, and business teams to keep services running and employees satisfied.
  • Customer Service Management: A brand-new, AI-first, omni-channel app for external support. It bridges frontline support with product and engineering teams, offering smart routing, Amazon Connect integration, and Rovo AI agents for fast, personalized service.
  • Assets: A flexible database to track and manage everything from hardware and software to services and facilities. Now enhanced with Data Manager, it helps teams cleanse and reconcile asset data from over 20 sources for a single, reliable view.

Together, these tools eliminate tool sprawl and siloed workflows, enabling smarter, faster service delivery.

Spotlight on Customer Service Management.

The new Customer Service Management app is built from the ground up with AI. It connects support, dev, ops, and product teams through Atlassian’s Teamwork Graph, enabling faster issue detection and resolution.

Key features include:

  • Omni-channel support: Engage customers via email, chat, web, or phone—all within a unified workspace.
  • Rovo AI agent: Responds instantly, understands requests, suggests solutions, and escalates complex issues to human agents.
  • Full context support: Combines customer data, services, team info, and documentation for personalized service.
  • Instant setup: No consultants or long onboarding—ready to go from day one.

Organizations like Leadership Circle have already rolled out the app to 3 million users in 21 languages in under five months.

Advancements in Jira Service Management.

Trusted by over 60,000 customers—including half of the Fortune 500—Jira Service Management continues to evolve. Companies like Ford, Domino’s, and Fanduel rely on it daily.

Recent highlights:

  • The Warehouse Group implemented Jira Service Management 14x faster than their previous ITSM tool, cutting total cost of ownership by 25%.
  • Rovo Service Agents now orchestrate over one million workflows, streamlining tasks like HR onboarding across departments.

Rovo Ops: Reimagining AiOps.

Rovo Ops helps IT teams resolve issues faster by:

  • Surfacing root causes instantly
  • Visualizing affected services via the Service Graph
  • Integrating with Dynatrace, New Relic, and BigPanda
  • Recommending next steps and mobilizing the right response

Assets and Data Manager: A Smarter CMDB.

Assets is the backbone of service operations, enabling precise tracking of resources. With Data Manager, teams can now:

  • Collect and cleanse asset data from 20+ sources
  • Eliminate manual imports and scripts
  • Maintain a single source of truth

Looking Ahead.

The launch of Atlassian’s Service Collection marks a significant milestone in the evolution of service management. By combining the power of AI, automation, and connected tools, it paves the way for organizations to deliver faster, more reliable, and more human-centered service experiences.

Service Collection represents Atlassian’s commitment to helping every team — not just IT — deliver exceptional service with speed, intelligence, and confidence.

About iZeno

iZeno was founded in 2003 to provide enterprises with best-in-class technology solutions they need to keep their business running seamlessly. With a team of 85+ in-house innovators, we have delivered over 500 Enterprise Solutions, implemented and optimized to enable smarter insights. Our team draws on industry experiences in accomplishing a portfolio of mission-critical applications, integrating DevOps, ITSM, Cloud, CRM & CX, and other leading technologies with our clients’ existing IT frameworks. 

With a leading presence in the region, headquartered in Singapore and operations in Malaysia, Indonesia, Thailand, and the Philippines, no project is too complex for us, and our team is always ready for new challenges.