How to Build Relationships With Mobile-First Customers
SugarCRM: Editor’s note: the following is a guest blog post in collaboration with Tracy Blanchard, [...]
Putting The Customer Into Context
TIBCO: Customer-centricity may have dominated the business narrative in recent years, but things are set [...]
A CRM Evaluation Checklist: What Should You Look For?
SugarCRM: With the wide range of different CRM solutions on the market, it can be [...]
Why You Need to Move Beyond Excel and What You Might be Jeopardizing If You Don’t
TIBCO: Let me start by saying Excel is an incredibly useful tool. It revolutionized accounting [...]
Six Top Technology Trends to Watch in 2018
Talend: Usually, predictions for a new year are brimming with optimism for a future yet [...]
Understanding bot abilities—and limitations
Zendesk: If you were born after 1970, you’re probably too young to remember the Automat, the [...]
5 Predictions About the Future of Machine Learning
Talend: Machine Learning is currently one of the hottest topics in IT. The reason stems from [...]
2018 Will be the Year of Chatbots (Wait, What?)
SugarCRM: Before focusing on today’s post, I’d like to wish a Happy New Year to [...]
Shiplap and Artificial Intelligence: Why AI is Important for Everyone, Not Just Those in Silicon Valley
TIBCO: I want to discuss the urgent need to advance AI for all American business, [...]
The Top Six Things That CRM Can Do For You
SugarCRM: CRM is about gaining and retaining customers. By leveraging a CRM system, organizations can [...]