2018 Will be the Year of Chatbots (Wait, What?)
SugarCRM: Before focusing on today’s post, I’d like to wish a Happy New Year to [...]
Shiplap and Artificial Intelligence: Why AI is Important for Everyone, Not Just Those in Silicon Valley
TIBCO: I want to discuss the urgent need to advance AI for all American business, [...]
The Top Six Things That CRM Can Do For You
SugarCRM: CRM is about gaining and retaining customers. By leveraging a CRM system, organizations can [...]
Why Your Business Needs Great CRM
SugarCRM: With more powerful and advanced technology continuously emerging, standing out in the eye of [...]
CRM for Manufacturing
iZeno: Since the inception of globalization, manufacturing companies, like yours, scales marketing to end customers through [...]
Event Management using SugarCRM
SugarCRM: Event management is a process to manage large scale events such as conferences, ceremonies, [...]
Knowledge Management Will Transform CRM Customer Service
Gartner Report: Summary Knowledge management impacts efficiency, customer satisfaction and revenue growth, but is not [...]
Artificial Intelligence and Machine Learning Help Companies Move Faster
TIBCO: Much has been written about the impact of artificial intelligence (AI) and machine learning [...]
How to Be a CRM Maverick
SugarCRM: Competition is increasing, the pace of change within business is getting faster and digital [...]
Case Management and Service Scheduling – Transforming Customer Support Experience
iZeno: Service Scheduling within SugarCRM is like a Catalogue of Services provided to the customer. They [...]