Finance Services company boosting productivity using Red Hat Single Sign On (SSO)

The Challenge / Our Solution / The Results

Managing a multi-channel distribution network with an extensive client base while delivering different account needs across Singapore requires unprecedented application management that is secured and seamless. At the time of our engagement, our client’s teams are required to log on to multiple applications for due diligence, as well as to deliver requirements when developing a Policy. This all results in an approach that is time-consuming as the agents have to go through multiple levels of authentication, let alone having to reset a new password combination periodically.

The Challenge / Our Solution / The Results

Operating with a multi-channel distribution network comes with complexity in their service delivery. We simplified their workflow and shortened their time to service with the inclusion of smart SSO applications. Agents are now free from the hassle of completing validation procedures when attempting to access information and completing modules.

Productivity level has increased by 5 times compared to the former architecture due to the ability to have access to all applications (according to their role and authorization) in a designated centralised location, on all devices such as an iPad. An added value of the solution was the included custom landing page which has given agents access to news and insights, equipping them resources to drive better sales.

The Challenge / Our Solution / The Results

Agents experience seamless sale process delivery with the ability to access all the authorized application at a centralized location on all devices.

The following Services and Solution that were engaged:

• iZeno customised solution stack for our Client
• iZeno service of technology implementation
• iZeno service of system integration
• Red Hat SSO technology
• Insurance Agent portal solution