The Future of Casinos
TIBCO: Traditionally, casinos have always been laggards in the technology landscape, slow to implement new, [...]
Highlight your team’s performance with 7 customer support metrics
Zendesk: Customer support metrics can be tricky business. Each metric can tell a different story; [...]
How to Build Relationships With Mobile-First Customers
SugarCRM: Editor’s note: the following is a guest blog post in collaboration with Tracy Blanchard, [...]
Putting The Customer Into Context
TIBCO: Customer-centricity may have dominated the business narrative in recent years, but things are set [...]
A CRM Evaluation Checklist: What Should You Look For?
SugarCRM: With the wide range of different CRM solutions on the market, it can be [...]
Understanding bot abilities—and limitations
Zendesk: If you were born after 1970, you’re probably too young to remember the Automat, the [...]
Shiplap and Artificial Intelligence: Why AI is Important for Everyone, Not Just Those in Silicon Valley
TIBCO: I want to discuss the urgent need to advance AI for all American business, [...]
The Top Six Things That CRM Can Do For You
SugarCRM: CRM is about gaining and retaining customers. By leveraging a CRM system, organizations can [...]
Event Management using SugarCRM
SugarCRM: Event management is a process to manage large scale events such as conferences, ceremonies, [...]
Case Management and Service Scheduling – Transforming Customer Support Experience
iZeno: Service Scheduling within SugarCRM is like a Catalogue of Services provided to the customer. They [...]