Highlight your team’s performance with 7 customer support metrics
Zendesk: Customer support metrics can be tricky business. Each metric can tell a different story; [...]
Understanding bot abilities—and limitations
Zendesk: If you were born after 1970, you’re probably too young to remember the Automat, the [...]
CRM for Manufacturing
iZeno: Since the inception of globalization, manufacturing companies, like yours, scales marketing to end customers through [...]
Event Management using SugarCRM
SugarCRM: Event management is a process to manage large scale events such as conferences, ceremonies, [...]
3 of the best knowledge management examples
Zendesk: What company wouldn’t want to help customers embrace their ability to self-serve? Most customers [...]
Your Successful Event Planner – iZeno Event Management System
iZeno: We would love to support you to hold an amazing event. Do you know how [...]
Knowledge management is power—and empowering
Zendesk: Equipping your frontline customer service teams with product knowledge is one thing. Wielding that [...]
The Digital Transformation in Insurance
TIBCO: Insurance is one of those customer-facing industries that should increase focus on providing great [...]
Let customers choose your business hours
By Zendesk: If you follow (or are experiencing) emerging customer service trends, you know that [...]
(Part2) 5 Ways Chatbots Can Improve Customer Experience In Banking
By Forbes: Here are five recent examples of chatbots in banking coming from Swedbank, Bank [...]