Atlassian’s IT Service Management (ITSM) is the activity of implementing, managing, and delivering IT services to meet the requirements of an organization based on best practices. Leveraging the power of the ITSM platform can help improve customer satisfaction, quality of services, governance, flexibility, and agility, all while reducing IT costs and risks.

Atlassian’s Cloud Migration enhances security and reliability, adds innovative new features, and simplifies administration. It’s a platform that grows with you, integrates with all your tools, and gets smarter and faster every day. 

Elastic’s AIOps aims to accurately and proactively identify areas that need attention and assist IT teams in solving issues faster. As human beings, we cannot keep up with analyzing petabytes of raw observability data. Adding AIOps delivers a layer of intelligence via analytics and automation to help reduce overhead for a team.

• What are ITSM and Cloud Migration, and how can they help you?
• How do ITSM and Cloud Migration drive business value for an organization?
• What use cases and trends will ITSM be able to handle in the future?
• How can the Atlassian ITSM tool aid and improve the collaboration of Dev, Ops, and Business teams?
• Why do you need AIOps as part of your observability strategy?

08:45 – 09:00   Registration
09:00 – 09:15   Welcome Note by iZeno
09:15 – 09:45   Introduction of ITSM
09:45 – 10:15   ITSM Solution + Live Demo
10:15 – 10:30   Break
10:30 – 11:00   AIOps Solution with Elastic
11:00 – 11:30   Introduction of Cloud Migration
11:30 – 12:00   Cloud Migration Solution
12:00 – 12:30   Customer Fireside Chat
12:30 – 13:30   Lunch & Networking Session

Adrian Fonseca
(APAC Head of Channel (JSM), Atlassian)

Muhammad Fahad
(Senior Project Manager, iZeno)

Leonard Winata
(Application Development Manager, iZeno)

Scott Goh- Davis
(Head of SE, APAC, Atlassian)