Leveraging Technology for Optimum Productivity

Driving efficiency and generating value by creating an automated system centralize Information for a multinational life insurance company in Indonesia.

The Challenge / Our Solution / The Results

Dozens of running projects, initiatives, and engagements with multiple partners and vendors per time with a relatively small number of internal developers.

At the time of our intervention, software development and change request process flow were done manually. A requestor needed to print out a request form and submit manually for approval. Then, the approver had to sign the form and submit it to the next level to implement the work request. Communications were also being done verbally or via email with no unified platform to store the documents, information, and monitor changes made to a request.

To effectively manage complex projects and streamline workloads, the company was looking for a technology solution to automate all of the management, control, monitoring, and reporting tasks.

Our Approach:

Automated processes

Centralized quality
service delivery

Optimum productivity

The Challenge / Our Solution / The Results

Implement an Automated System for Centralized Information, Seamless access, and Enhanced Workflows

To converge all the data, we implemented a unified view of an application development life-cycle, with integrated information from requirements using Jira software. We also included the Jira Service Desk with automatic knowledge-based solution suggestion as well as a custom design for the organization

For easy On/In/Off-Boarding employees to Jira Project roles, we used Ansible. We also added a repository for data centralization and an automatic build, test, and deploy pipeline using the Jenkins automated server which significantly reduces developers’ workloads. Our value-adding approach helped our client to streamline operations, enhance productivity and ensure quality service delivery.

The Challenge / Our Solution / The Results

How did our client achieve their business objective?

  • Onboarding, in-boarding, and off-boarding tasks are significantly faster with efficient management of roles.
  • The company can now track non-product and product project life cycles.
  • Project templates have been made available to save admin the hassle of creating individual configurations for new projects.
  • Jira service desk allows a user to request system access, app change, and infrastructure change, and also to report issues and transfer programs.
  • Custom workflows have been implemented for various types of requests. Dates of approval are also captured for audit purposes.
  • Customers can now help themselves by searching for articles in the help center and agents can solve requests more quickly by sharing articles with customers while they work. Agents can also create a new article if a request contains useful information.
The following Services and Solution that were engaged:
  • Jira Software
  • Jira Service Desk
  • Bitbucket
  • Confluence
  • Jenkins