Challenges:
Are you struggling to achieve a return on investment from your current service management solution? You’re not alone. Many organizations are discovering that conventional service management platforms often fall short, burdened by high licensing costs and perpetual cycles of deployments and upgrades. Consequently, they frequently fail to deliver the substantial value modern enterprises need.
The migration to Jira Service Management (JSM) is often driven by various strategic initiatives, including:
- Technical Refresh
- Tool Consolidation
- Business and Process Transformation
- Cost and Resource Optimization
Our Approach to Seamless ITSM/ESM Migration.
Our methodology for achieving a successful IT Service Management (ITSM)/ Enterprise Service Management (ESM) migration is organized into four clear and strategic phases:
1. Assessment
We start by working closely with stakeholders to evaluate your current business processes and the ITSM/ESM landscape. Through interviews, surveys, and workshops, we identify pain points, desired outcomes, and areas for improvement.
- Current State Evaluation: Analyze existing processes and compare them with future goals using a gap analysis.
- Prioritization: Identify and prioritize key requirements and features for migration.
- Data Assessment: Determine data cleansing and transformation needs while mapping fields to JSM for a seamless transition.
2. Planning and Preparation
Next, we craft a detailed migration strategy designed for success:
- Clear timelines for process and data migration.
- Transparent communication with stakeholders.
- Proactive resource allocation and risk management to prevent roadblocks.
3. Solution Design and Implementation
This phase brings your migration to life with precision and minimal disruption:
- Tailored Configuration: Customize fields, workflows, request types, and automation rules to meet organizational needs.
- Data Migration: Leverage our iZeno-developed migration toolkit and marketplace apps for historical data transfer, backed by reconciliation reports for stakeholder assurance.
- Verification and Training: Conduct thorough testing and user training to prepare for User Acceptance Testing (UAT).
- Go-Live and Support: Execute a smooth launch, followed by ongoing support to monitor performance and gather user feedback for continuous improvement.
4. Organisational Change Management (OCM)
We recognize that successful migration goes beyond technology—it’s about people. Our OCM strategy ensures effective adoption and long-term success by focusing on:
- Strong leadership and sponsorship.
- Open, ongoing communication with stakeholders.
- Comprehensive training and development programs.
- Feedback mechanisms to enhance user experience.
- Cultural alignment and a commitment to continuous improvement.
Proven Outcomes with Jira Service Management.
The benefits of transitioning to Jira Service Management (JSM) are both measurable and transformative. According to a study conducted by Forrester Consulting, The Total Economic Impact™ of Jira Service Management, enterprise customers experienced:
- A remarkable ROI of 277% over three years.
- Cost savings of $2 million by replacing traditional ITSM solutions.
Why JSM?
Jira Service Management empowers seamless collaboration across development, IT operations, and business teams. By enabling task prioritization and streamlining workflows with automation, JSM ensures efficiency and agility.
Achieve Long-Term Success
Organizations that address both technical implementation and organizational change management during migration see:
- High user adoption across teams.
- Sustained success through its unified and intuitive service management approach.
Unlock the full potential of service management with Jira Service Management—where efficiency meets innovation.
“The implementation service rendered by iZeno was professionally executed and delivered. We are greatly satisfied with overall commitment from the iZeno’s team providing utmost quality of works and the best responsiveness throughout the engagement.”
Senior Project Manager, Global Insurance Leader
Atlassian Platinum Solution Partner
iZeno is an Atlassian platinum solution partner.
iZeno, with proven expertise in DevSecOps, Agile Development, and IT Service Management, has joined the Atlassian Solution Partner Program as a Platinum Partner. iZeno has demonstrated the highest standards of certified consulting, implementation and training services for the Atlassian product suite for different industries across the globe. iZeno is honored to be the winner of Atlassian Partner of the Year 2020 for Emerging Market and Partner of the Year 2019 for Rising Star APAC. iZeno is also the first partner in Asia to achieve Cloud Specialization and the First Partner in APAC to achieve ITSM specialisation.