SugarCRM for a hospitality solution provider that delivers proven performance solutions to help over 800 hotel partners worldwide.
With a unique combination of training, technology and management tools, this solution provider helps many famous hotel partners to capture significant incremental revenue annually.
Challenge
Replace an old desktop system with a state-of-the-art web application that can cover daily operations, automated workflows, and complete sales cycle from opportunities to deliverable.
Problem
● Limited productivity of the sales team through inefficient or less information
● Limited reporting capabilities
● Manual updates
● Lack of customer 360 view
● Manual workflows
Solution
● Sugar 7.7 Enterprise, hosted on-demand with integrations with other internal systems
● Better sales tracking process that increased the individual sales rep performance and overall business
● Better visibility of customer, a 360 degree view and a source of real time customer data that helps in making accurate and correct sales decisions
● Streamlined processes and Sugar Enterprise Advanced workflows has enabled a higher degree of automation
● Better mobile support
When teams use SugarCRM, they can make smarter, faster, better decisions. That’s because it gives them the contextual intelligence they need to see a complete customer view and anticipate opportunity. Whether they’re in sales, marketing or customer service, running with Sugar will make a huge difference to their productivity and the bottom line.