iZeno SugarCRM Practice
Recognized as the SugarCRM APAC Reseller of the year, iZeno team of certified CRM consultants based in Singapore, Malaysia, Indonesia, Thailand & the Philippines can help you get started by conducting discovery workshop for key stakeholders, users and administrators, recommend the appropriate SugarCRM subscriptions (Sugar Sell, Sugar Serve, Sugar Market, Sugar Professional or SugarCRM Enterprise Editions) for your business.
Our certified SugarCRM consultants can assist your IT team in training, implementation & Configurations according to the industry Best Practices.
Our experienced certified local experts can also customise, integrate and even optimise your suite of SugarCRM applications with your existing systems such Ecommerce, Contact Centre (Avaya, Cisco, Aspect) using iZeno CTI Connector and ERP (Infor M3, SAP, Oracle) or industry specific systems such as Hotel Management Systems, Hospital management systems or Core Banking/Core insurance systems.
Enterprise can also leverage on iZeno consultant industry domain knowledge and packaged SugarCRM Solutions for various verticals like Hospitality, Travel industry, Capital Market, Luxury retailers, Government, Insurance, Healthcare, Education, Casino, Wealth Management, Event management ,Ports,and Manufacturing.
iZeno Support engineers also offer enterprise managed support services with SLA and system health check on your SugarCRM deployment.
Our certified CRM experts can also provide consultations on how you meet your IT and business requirements (Sales automation, Customer Services and Marketing automation) leveraging on the extensive SugarCRM Marketplace plugins (such as Survey, SMS, Hootsuite, Omnichannel solutions such as Moobidesk).
Sales Force Automation
We maximize productivity with a sales CRM platform that promotes best practice for Sales team while giving you the best view of your customer’s needs and wants.
By making use of Sugar’s customizability, we can personalize your sales pipeline with customized dashboards and personal productivity tools that integrate with a wide variety of internal and external solutions.
This way, users can gain more significant insights regarding their customers and drive efficiency with powerful collaboration tools that work to enhance their capabilities.
Customer Experience
By focusing on infromation visibility, we make it incredibly easy for you to deliver tailored customer experiences at every touchpoint. Our approach to SugarCRM is aimed at giving users the tools needed to keep up with their audience’s changing preferences. As a result, our customers are better equipped to deliver precisely what the customer wants at each interaction to give the customer the best experience possible. Teams are able to efficiently collaborate on potential leads and provide a unified omnichannel customer experience.
Customer Journey
The Sugar Customer Journey solution gives better control over the interactions that a you have with your customers and stakeholders. Using Sugar’s workflow, we can implement automations that improves the customer experience and ensuring a smooth progression through the customer pipeline.
By automating these processes, you can make sure that each process is assigned to the right employee so that all users can effortlessly collaborate and deliver greater greater value to customers at each interaction.
Contact centers as a service
iZeno 360 hub links the capabilities of Amazon connect and SugarCRM Customer Service Platform to unify the processes between the contact centre and the broader business operations to create a holistic customer experience that delivers a unified message across all channels.
With this integration, users can improve handling times and take hold of context-sensitive information to deliver faster support that efficiently links to the rest of the organization’s customer-facing employees. Users can integrate Amazon Connect’s call centre capabilities within the Sugar platform to create a CRM that manages lead data from the initial contact call to the rest of the sales pipeline seamlessly.
SugarCRM Elite reseller
iZeno is an Elite Partner of SugarCRM
As a SugarCRM Elite Partner, iZeno team of certified CRM experts in Singapore, Malaysia, Indonesia, Thailand & the Philippines can help you get started by conducting discovery workshop for users and administrators, recommend the appropriate SugarCRM subscriptions (Sugar Sell, Sugar Serve, Sugar Market, Sugar Professional or SugarCRM Enterprise Editions) for your business.
Our certified SugarCRM consultants can assist your IT team in training, implementation & integration according to the industry Best Practices.
