iZeno, together with our strategic partner monday.com, was proud to participate in the Asia Retail & eCommerce Innovation Summit Malaysia 2025 event, where industry leaders gathered to explore the future of retail operations, customer experience, and digital transformation.

During our speaking session, Priska Aprilia (Project Manager at iZeno) and Issa Colmenares (Regional Partner Lead, SEA at monday.com) shared insights on how retailers can break down operational silos and create connected, high-performing teams powered by monday.com Work OS.

Key Discussion Highlights

1. Reimagining Retail Operations
Retail teams often manage product development, supplier communications, and campaign planning across spreadsheets, emails, and messaging apps. This leads to delays, blindspots, and inconsistent execution.

Our session showcased how monday.com empowers retailers to unify processes — from new product development to store operations — enabling real-time visibility, accountability, and seamless collaboration.

2. Solving Core Challenges in Retail
We addressed three major pain points observed across modern retail businesses:

  • Fragmented supplier communication

  • Unstructured workflows and inconsistent processes

  • Limited visibility into performance and workload capacity

3. Modern Retail Stack: From Manual to Connected
Using centralized workflows, automated routing, shared dashboards, and KPI tracking, monday.com turns complex workflows into streamlined digital processes. This ensures:

✔️ Faster time-to-market
✔️ Fewer delays and operational blindspots
✔️ Better cross-team alignment

A real-world example from McDonald’s Australia demonstrated how standardizing processes with monday.com led to a 25% reduction in project timelines and 1,224 hours saved per month — reinforcing the value of connected work systems in retail.

Our Commitment to Retail Transformation

At iZeno, we collaborate with leading retail brands to design and implement scalable work management platforms. By partnering with monday.com, we enable retailers to build agile, data-driven workflows that support business growth and operational excellence.

We want to thank all attendees who joined our session and visited our booth. We look forward to supporting Malaysian retailers in accelerating digital transformation.

Missed our session?
Reach out to our team for a personalized demo and discover how your organization can redefine retail operations.

📩 Contact us: marketing@izeno.com

About iZeno

iZeno was founded in 2003 to provide enterprises with the best-in-class technology solutions they need to keep their business running seamlessly. With a team of 180+ in-house innovators, we have delivered over 500 Enterprise Solutions, implemented and optimized to enable smarter insights. Our team draws on industry experiences in accomplishing a portfolio of mission-critical applications, integrating AI & Machine Learning, DevOps, ITSM, Cloud, CRM & CX, Data Analytics and other leading technologies with our clients’ existing IT frameworks. 

With a leading presence in the region, headquartered in Singapore and operations in Malaysia, Indonesia, Thailand, and the Philippines, no project is too complex for us, and our team is always ready for new challenges.