We're honored to be the winner of
Atlassian's Partner of the Year 2020 & 2019
2020 Emerging Markets | 2019 Rising Star APAC
iZeno Atlassian Professional Services
As regional Atlassian Platinum Partner, iZeno team of ITIL specialists certified in Atlassian ITSM, and DevOps experts in Singapore, Malaysia, Indonesia, Thailand, and the Philippines can help you get started by conducting discovery workshops for Users (business and IT) and administrators.
Our certified specialists will recommend and provide a quote (new purchase, upgrade, simply assist in renewal for existing Atlassian customers) for the appropriate Atlassian product license subscriptions for Cloud or Data Centre Editions.
More than 100 Asia Customers leverage our pool of certified local experts to assist them in consulting, customizing, integrating, and optimizing their suite of Atlassian products for ITSM (Jira Services Management, Confluence, Statuspag, and Halp) DevOps (Jira Software, Confluence, Bitbucket, and Bamboo), Work Management (Jira Work Management, Trello, Confluence and Atlas) and Data Residency in Singapore.
Our certified Atlassian specialists can assist your IT team in consulting, training, and implementation as per the needs and industry best practices.
We also offer enterprise-managed support services with SLAs and system health checks on your Atlassian deployment and about how to use Atlassian solutions to integrate with your existing environments. Our certified specialists can also provide consultations on how you meet your IT and business requirements by leveraging the extensive Atlassian Marketplace add-ons and other complementary solutions like CloudBees and Jenkins.
For existing Atlassian customers, iZeno is the Go-To Partner for Atlassian Cloud Migration or also assists in the upgrade to the Data Centre edition. Our certified specialists will work with you to assess the benefits and trade-offs in cloud migration and determine the strategy and steps to move forward. We will work with you to get people, data, and the environment ready for migration and carry out stringent testing to ensure that we mitigate all risks. Our team members will work with you to ensure that you enjoy the cloud/data center loyalty discount as you embark on your journey with iZeno and Atlassian.
Read about our case study on how Global Insurer leverage on Atlassian Solutions.
DevOps
Our approach to DevOps or even DevSecOps is centred around facilitating a culture of communication by automating the processes between the traditionally isolated software and development teams to facilitate faster launch times and a better ability to adapt to critical issues and unexpected incidents.
Companies of all sizes deploy Agile Project management tools Jira Software, Bitbucket (version control repository) and Confluence (Knowledgebase /Wiki) to give users the tools to collaborate on tasks in real-time, ensuring that all employees are engaged. Our focus on collaboration means that traditionally isolated departments such as the development and operations teams have a more active part in the overall build/release process, resulting in a more secure release process.
As Red Hat Advanced partner, iZeno has the expertise to implement Red Hat Openshift and Ansible for the end to end DevOps processes.
ITSM : Jira Service Management & Ops Genie
IT teams use ITSM (IT Service Management) software to manage the delivery of services to customers based on proven techniques and practice. Atlassian’s approach to ITSM brings advanced features to allow for faster self-service through advanced AI, Automation collaboration and self-service.
Our recommended Atlassian ITSM solutions include ITIL Certified Jira Service Management, Confluence, Statuspage, Ops Genie and other Atlassian marketplace plugins such as Insight Assets Management, Insights Discovery and customised Themes for Jira Service Management.
Our approach gives you the ability to link Atlassian products (Jira Software and Confluences) together to create an automated knowledge base and relationships between Project deployments and IT service request/changes that offers visibility on an end to end basis. Your IT teams can also set up automatons to deal with repetitive tasks to free up employees for more important matters.
Agile Project management: Jira Experts in Singapore, Malaysia, Indonesia, Thailand and the Philippines
Our approach to project management is aimed at helping teams deliver value to customers with speed and security by distributing work to teams in small, manageable increments and continuous releases while incorporating customer feedback at every release. This segmented approach to development ensures that teams can adapt to situations that may arise between versions and adapt by changing their trajectory during the development process.
The result of this is that teams have an inherent mechanism built into their development that allows them to quickly adapt to changes that may occur in the operating field, making them more responsive and efficient.
Work Management
In today’s fast-paced and dynamic work environments, effective work management is essential for business teams to stay organized, collaborate efficiently, and deliver high-quality results.
At iZeno, our approach to Work Management is centered around simplicity, flexibility, collaboration, automation and seamless integration. We understand that every business team has unique workflows and requirements, so our solution is highly customizable and adaptable.
Our Work Management solution powered by the Atlassian cloud platform (Jira Work Management, Confluence, Trello, Atlas) seamlessly integrates with other tools such as Jira Software, Jira Service Management, Confluence, Trello, Asana, Slack, Microsoft Teams, and Google Drive, creating a unified ecosystem for your team’s work management needs. This integration allows for easy data sharing, cross-tool visibility, and simplified workflows, eliminating silos and promoting collaboration across business, IT, and development teams.
Explore more about Work Management at https://izeno.com/solutions/work-management/
Atlassian’s Data Residency in Singapore!
Atlassian has recently launched Singapore as a new region and expects to have several new regions available in early 2024.
Data Residency gives organizations more control over their data by ensuring their user-generated content is stored within the region they trust. Companies that work in regulated industries like finance, government, or healthcare may need data residency to operate in a cloud environment.
Data residency is available for Enterprise, Standard, and Premium cloud plans to ensure that teams of any size can securely manage their data in one of our three regions.
Data residency will be enabled for Jira Software, Confluence, Jira Work Management, and Jira Service Management Cloud.
Experience Atlassian Intelligence (AI)
Leveraging both internal artificial intelligence models and OpenAI’s technology, AI is available on the Atlassian platform, a common technology foundation for Atlassian’s cloud products. AI provides a native AI experience that gets entrenched with you, your teams, and your workflows, all in a way that respects the privacy of your data.
As a part of the Atlassian platform, you experience AI where you already work – our products including the Jira products, Confluence, and beyond. By bringing AI into the products and workflows you already rely on we are able to customize the value AI delivers to what you need whether it be a summary of the work already done on a Jira Service Management ticket for an agent, an initial draft of launch plan in Confluence, or a search in Jira written in the same way you thought of the question in your head.
Learn more about our events with Atlassian team:
“Many thanks to the iZeno team for their expertise and professionalism demonstrated during our Jira Service Management implementation. Our customer support teams are happy with the solution and we look forward to working with iZeno again on our continuous improvement journey. I highly recommend iZeno’s dedication to delivering Jira projects.”
Head of Marketing Operations, Blacksire Technology Sdn Bhd
Atlassian Platinum Solution Partner
iZeno is an Atlassian Platinum Solution Partner in Singapore, Malaysia, Indonesia, Thailand and the Philippines
iZeno, with proven expertise in DevSecOps, Agile Development, and IT Service Management, has joined the Atlassian Solution Partner Program as a Platinum Partner. iZeno has demonstrated the highest standards of certified consulting, implementation and training services for the Atlassian product suite for different industries across the globe. iZeno is honored to be the winner of Atlassian Partner of the Year 2023, 2022, and 2020 for Emerging Markets and Partner of the Year 2019 for Rising Star APAC. iZeno is also the First Partner in Asia to achieve Cloud Specialization and the First Partner in APAC to achieve ITSM Specialization.