Let customers choose your business hours
By Zendesk: If you follow (or are experiencing) emerging customer service trends, you know that [...]
Open Source and Government: SugarCRM National Accounts Manager Chris Robinson
Rethinking Open Source Solution for Government Agencies When it comes to open source, you have [...]
(Part2) 5 Ways Chatbots Can Improve Customer Experience In Banking
By Forbes: Here are five recent examples of chatbots in banking coming from Swedbank, Bank [...]
Is Your CRM More Valuable Than Your Laptop or Smartphone?
By SugarCRM: In a recent survey, we asked sales executives to list all the tech [...]
BIG DATA IN INSURANCE: HOW ANALYTICS WILL CHANGE THE GAME
By Hortonworks: A storm is coming in the insurance industry, and it will rain information. [...]
5 WAYS THE HEALTHCARE INDUSTRY COULD USE BIG DATA—AND WHY IT’S NOT
By Dataconomy: Big data has rapidly made its way into a wide range of industries. [...]
(Part 1) 5 Ways Chatbots Can Improve Customer Experience In Banking
We are entering either one of two things, the age of the chatbot, or the age of hype about chatbots. [...]
Neural Coding Your Business: How Analytics Can Guide You to Sell Better
By Alan Ho: Forrester noted in its 2016 report that as customers grow increasingly empowered by [...]
Forrester Study Reveals How Enterprises are Embracing Social Selling
By Hootsuite : New independent research from Forrester sheds light on how business-to-business (B2B) enterprises are [...]
The Reality of the Artificial Intelligence Revolution
By Laurent Bride : According to Gartner, over 85% of customer interactions will be managed [...]